Frequently Asked Questions

Trails

When do the trails open and close?


Weather permitting, trails are open year-round anytime. Our equestrian and bike trails close when wet or with adverse winter conditions. Hikers are advised to use the rocked “double track” town loop trail if other trails are wet and muddy. Stop by a kiosk or the Bur Oak Visitor's Center to pick up a trail map. Trail updates can be found at whiterockconservancy/singletrack on Facebook or on the Homepage of our website.




Do I need to buy a pass to use the trails?


There is no fee for hikers but a suggested user donation of $ 2 per person can be made at any trail head/kiosk. Trail use for cyclists is $5 per day, $10 per horse per day for equestrians, and can also be paid at trail heads or kiosks. We encourage all trail users to purchase a year long pass, which is $25 for bikers and hikers and $50 for equestrians. Fees help to cover trail maintenance costs. Contact the Visitor's Center to purchase your trail pass or purchase online with the links above.




How do I report a problem with a trail?


Weather events can cause trees to fall or water to erode the trails. We depend on users to help us keep trails in good shape and help us be aware of areas that need maintenance. If you observe a problem, take a photo and note your approximate location and send the information to landmanager@whiterockconservancy.org or call (712)-790-8221 ext. 4.




Does my dog need to be on a leash?


Whiterock requests you be respectful to others who are using the facility. Your dog does not need to be on a leash if it is well behaved it stays in close proximity to you while you are hiking/camping.




Can I hunt?


No, hunting is not permitted on Whiterock property.




Can I bring my own ATV/UTV for the trails?


No, you cannot bring your own. We have Gators available for rent at the River Campground.




Does Whiterock rent horses?


No, we do not rent horses. You can bring your own horse and try our equestrian trails.





Rentals and Accommodations

How do I check in?


We try to keep the check in process as simple as possible. Most houses will be unlocked for you prior to your arrival. In certain cases, you may receive and e-mail with additional instructions. Please read the information provided in the binder where you are staying. Please leave us a note if you have any comments and let us know about your stay by leaving a comment on Trip Advisor.




What time is check-in and check-out?


For accommodations, check-in is a 3:00 p.m. and check-out is at 11:00 a.m. For camping, check-in and check-out is 4 p.m.




Are pets allowed?


Pets are not allowed in the Hollyhock or Home Farm accommodations. At other accommodations there is a $10 per pet per stay fee payable at the accommodation. Campers can bring pets but please be courteous to other guests.




Are sheets/towels provided in your houses?


Yes, we provide clean linens.




Can I check in early or check out late?


Currently, we do not allow guests to check in early or check out late due to the time we need to prepare accommodations for the next guests.




Do you have wifi?


Some of the houses are equipped with wifi, while some are not. The visitors center has wifi if guests need to use it in an emergency.





Campgrounds

How do I purchase firewood?


Self-serve firewood is available at all campgrounds and houses. Firewood is $5 per bucket. A pay box is located near the stack or use envelopes available in the houses. Campfires should be lit only at designated fire rings. Firewood brought from outside of Whiterock is not allowed to slow the spread of invasive species.




When do your campgrounds and showerhouses open? Are they seasonal?


Whiterock has modern shower houses with hot water and bathrooms at Oakridge and Star Field campsites. Solar showers and pit toilets or kaibos are available at River campground and 805 campsite. Shower houses are open from April to September. Campsites, RV hookups, and potable water are open and accessible all year round.




Do you take camping reservations?


No, all campsites are available on a first-come-first-serve basis.




Can I set up camp anywhere I want, or along the trails?


No, camping must be kept to designated campsites. However, you can set up camp anywhere within the campground, you are not required to pitch your tent at one of the designated sites if you are okay with not having a fire ring and picnic table.





Gear Rental

How do I rent a mountain bike/kayak/fishing equipment/gator/etc.?


We offer a variety of outdoor equipment for our guests to rent and use. We offer canoe/kayak rental and shuttle service. We have 11 mountain bikes (medium and large) available for rent at River campground. You can rent fishing gear from us at the Home Farm or River campground. We also have a gator available for rent. For prices and more information check our webpage on gear rental or contact guest services at (712)-790-8221 ext. 5 or guestinfo@whiterockconservancy.org





Misc.

How are you funded?


Whiterock Conservancy is a 501 c 3 nonprofit organization established in 2004. We receive no state or federal support for our operations. We receive our funding from agricultural income, donations and grants from individuals and organizations, user fees, and a small endowment. You can see our most recent 990 here.




Where can we eat?


In Coon Rapids: Coon Bowl, Chuck’s, Cady’s, La Terraza Mexican Restaurant, Kimmes convenience store (pizza), Frolich’s Supermarket (noon takeaway meal), Jenny's Tattooed Confectiones (cafe), or Eagles Run in Bayard.




Can I volunteer at Whiterock?


Whiterock depends on public support to keep our doors open. We need a variety of volunteers to help keep Whiterock fully operational and looking great. We need people to help with maintenance, horticulture, IT and office work, burns, etc. Call or stop by the Bur Oak Visitor's Center and talk to a staff member about your interests and skills and we will put your volunteer skills to work.




When will the water level be ready to float?


We cannot say, it depends on the weather. Updates will be posted to the homepage of our website and to our Facebook.